Shipping Policy

We aim to process and ship your order as quickly as possible. Please review our shipping information below.

Shipping Rates

Free Standard Shipping: Orders of $109 or more
Standard Shipping: $8.95 for orders under $109

The $109 free-shipping minimum is based on the merchandise subtotal after discounts.

Processing Time

Most orders are processed and shipped within 1–2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

We do not ship orders on Sundays or major holidays.

Shipping & Delivery

Orders are shipped via USPS. Most orders arrive within 2–5 business days after shipment, although delivery times may vary depending on destination, weather, carrier delays, and other circumstances outside our control.

Please note that processing time and delivery time are separate. Once your order ships, you will receive an email with tracking information.

Order Tracking

A shipping confirmation email with your USPS tracking number will be sent once your order has shipped.

If your order contains multiple items, they may occasionally ship separately. If this happens, tracking information will be provided for each shipment.

In-Store Pickup

We offer free in-store pickup at participating TKM Shoes retail locations.

Please note that returns or exchanges for online pickup orders cannot be processed in-store. They must be handled through our online return process. Please contact our Customer Support team for assistance.

Expedited Shipping

Need your order sooner? Expedited shipping may be available by request. Please contact us before placing your order so we can confirm availability, timing, and cost.

Expedited shipping is not currently available as an option during online checkout.

International Shipping

International shipping is available to select destinations through USPS. Available shipping services, rates, and estimated delivery times are calculated at checkout based on your destination and order.

International orders may require additional processing and delivery time. Customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer and are not included in the shipping cost.

Address Accuracy

Please carefully review your shipping address before submitting your order.

TKM Shoes is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout. If you notice an error after placing your order, contact us as soon as possible and we will do our best to assist before the order ships.

Delivered but Not Received

If USPS marks your package as delivered but you cannot locate it, please check around your property and with household members or neighbors who may have accepted the package.

If you still cannot locate your order, please contact our Customer Support team. We will work with you and USPS to help investigate the shipment.