RETURNS & EXCHANGES – FAST & EASY
US ONLINE RETURNS POLICY
- We do not currently offer free return shipping on returns or exchanges. However, we do offer free shipping on all eligible exchange shipments. In order to be eligible for free shipping on your requested exchange size or color, we must receive your returned item within 15 days of your receipt of your original order. If your requested exchange is not available, you will be refunded for your purchase.
- Merchandise returned must be accompanied by a copy of the original invoice.
- Any returned merchandise must not be worn, altered or in poor condition. Any merchandise returned to TKMSHOES in these conditions will be subject to a 50% restocking fee.
- All items marked as “Final Sale” may not be returned or exchanged.
- Any returned merchandise must be returned in its original box in its original condition, without postal labels. Please do not send the shoebox as the shipping box. Please package the shoebox in a shipping box, just like you received it. Any merchandise returned to TKMSHOES with a missing or damaged shoebox or with a shoebox used as a shipping box will be subject to a mandatory 40% restocking fee.
- Merchandise bought online cannot be returned to stores.
- No returns brought to our warehouse by hand will be accepted.